Real pain of applying for the Malaysia VEP Part 2 (updated)

TCSens is appointed by Malaysia's Road Transport Department to handle verification and issuance of VEP tags. (Screenshot from Google Maps)

If you are reading this blog, congratulations on making to this stage of getting your VEP tag.

In my previous blog, I shared the steps to register a VEP account and entering the correct registration details. If you have not done so, I invite you to view this blog post first.

You would have received a confirmation email which asks you to go to this website https://vepams.jpj.gov.my/ to verify the details that were submitted on the VEP website. From here, I will share the process to complete the VEP registration on the vendor’s portal.

An acknowledgement email will be sent that will ask you to continue the application on the vendor's website.

After you are on the vendor’s portal, use the same login details from the VEP website to access the vendor’s portal.

This is how the login page to access the final stage of VEP tag application

You can view the list of registered vehicle in your account. You might need to scroll to the right side and so that you can see the Action column. 

Firstly, you will be brought to Vehicle list page with your vehicle entry listed. Click on the button under Action, which is located on the right side of the screen. You may need to scroll to the right side to see it.

Thereafter, you will need to review the same entries which you have verified earlier on the VEP website again. Do take note to make sure all the supporting documents have been attached inside this application. These are the NRIC front and back, the LTA log card and the vehicle insurance. Once you are satisfied with it, you will need to acknowledge you agree to the terms and conditions (T&Cs) on the use of VEP tag and linking your existing Touch’N’Go e-wallet to the VEP system, which is one juncture that in my opinion could be a pain point for some drivers.

Secondly, the VEP system is supposed to not only keep track of your car’s entry and exit through Malaysia’s customs, it is also being use to deduct the Road Charge of RM 20 (SGD 6.10), when you enter Malaysia’s borders. Currently, we are using the physical Touch’N’Go card to pay for it. So when the VEP is officially enforced from 1st October 2024, we will not need to use the physical card and instead, it will deduct that charge from your Touch’N’Go e-wallet via the VEP tag. I would assume majority of drivers already got a Touch’N’Go app with an e-wallet activated since you would need it to topup the new Touch’N’Go cards that are NFC enabled. If you have not done so, setting one up is much easier than registering for the VEP tag. Go to App Store or Google Play store to download the Touch’N’Go app and follow the instructions in the app.

I would like to explain why it could be a pain point for some of us. The Touch’N’Go is ultimately a Malaysia payment system so for Singaporeans, we do not have a Malaysian IC to register and instead, we can only use our passport number or Singapore mobile number. On the other hand, we would have use our NRIC to register for the VEP. Hence, there will be a mismatch of data between the VEP system and Touch’N’Go. You would know you got this issue when during the verification process at the last step on the vendor’s portal, it tells you the application cannot be completed until you resolve the mismatch in data from your Touch’N’Go account. You may ask how would they know you got a Touch’N’Go? I suspect it could be from your full name and mobile number. Then you may ask, how am I going to resolve this? Not to worry, I will share how it can be done.

Recently, Touch’N’Go has made it easier to change our particulars in the app. Here is how it can be done.

The first step is to go to Touch’N’Go app and scroll down to the section where My Favourites section.

Scroll down to My Favourites and tap on More.

Second step, type VEP into the search field at the top.

Search for VEP in the search field.

You should be able to see VEP JPJ after you press enter.

You should see VEP JPJ after searching.

And for the last step, key in your NIRC number, tick to consent to sharing your personal data with Touch”N’Go and Road Transport Department of Malaysia, and tap the Submit button on the bottom of the screen. This process is much easier compared to the previous method of chatting with an agent and resolving the issue in the Touch’N’Go support page.

Update using your NRIC, which should be the same as the one you used to register for the VEP.

Once the Touch’N’Go issue have been sorted, the vendor’s system will process your application and it will be under pending verification stage. If you make sure the registration details are in good order, your application should proceed to the payment stage within a week or so. In my case, my application was delayed for more than a month, as I got my effective registration date wrong. Hence, please make sure everything is correct from the first instance. You may refer to Part one of this series, where I explain how to make sure the information on your LTA log card are entered correctly on the VEP website.

Thirdly, you will receive an email to inform your application has been verified. In my case, I finally got my amendment acknowledgement after a month or so.

An information pop-out informing drivers are required to pay an additional SGD39 to pick up the parcel.

Fourthly, go back to the vendor’s portal to choose the mode of getting the VEP tag, which will determine how much to pay.

There are three options available for the VEP tag to reach you..

There are three options, in person at either of the two VEP office in Danga Bay in JB and Woodlands in Singapore (SG), and postage. Collecting in JB costs RM39.50 (VEP fee RM10 and Service fee RM29.50). For collection at Singapore office, you will need to pay an additional SGD39 on top of cost if you collect in JB. For postage, its RM39.50 plus RM14.42 postage. In total, choosing postage option will cost RM56.28 (inclusive of 6% SST).

The only option available to me at the time of writing this blog.

I have chosen the last option because I have tried both JB and SG collection options but the appointments were all taken up.

An acknowledge email with the payment confirmation will be sent to you as well.

After a week, the status of my VEP tag delivery is still Pending for Tag Processing.

According to the acknowledgement email, it supposed to send out the VEP tag within 10 days, which I have assumed it is referring to a working day. It has since been six working days and the status of my VEP tag is Pending for Tag Processing (sigh..).

It takes within the next 10 days after successful payment to have the VEP tag to be delivered to me. 

Well, there is nothing much I could do at this moment. The only thing I could do is to wait or send an email to their help desk to bring to their attention of my yet to be delivered tag.

The real pain has not ended for me and I shall update with a part three of my VEP application experience.